Desktop Support Engineer

We build hospitals, data centres, airports, stadiums and large commercial projects. Self-perform crews of carpenters, ironworkers and laborers number in the thousands. Start time is 6:30 a.m., and crews work 10-hour days in summer.

We're looking for a Desktop Support Engineer to join our team in Taguig. This position supports our Taguig office in person, with occasional travel to smaller sites. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

In this role you will:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Write and update knowledge base articles for common problems.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Required qualifications:

• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's licence and reliable transportation for travel between sites.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay and benefits:

Compensation: ₱42,000 - ₱56,000 per month

• HMO coverage from day one.
• Paid leave.
• 13th month pay.
• Life insurance.
• Free shuttle service.
• Overtime pay.

Relocation support is available for the right candidate.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sarmiento Construction.