Desktop Support Engineer

Overview:

Looking for a Desktop Support Engineer who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. On site, Lima.

Main duties:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Escalate network, server and application problems to the right team with clear notes
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

Minimum qualifications:

• 3+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Perks and benefits:

• Private health insurance
• Savings fund
• Meal vouchers

The company:

The Lima office is the largest, with more than 300 attorneys. Billable target for associates is 1,800 hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Salazar & Silva S.A.A..