Desktop Support Engineer

The company:

Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. After-hours on-call comes around every fourth week.

About the role:

We are creating this position because the workload has grown. The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. This is a long-term contractor role, paid monthly in USD. Working hours follow Gulf time, Monday to Friday.

Responsibilities:

• Track hardware inventory and warranty status in the asset system.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Connect remote users to VPN and troubleshoot access issues.

You'll need:

• 2-4 years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Customer service skills and patience with non-technical users.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.

Bonus points:

• Basic PowerShell scripting.
• ITIL 4 Foundation.
• Intune, Jamf or SCCM/MECM.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What we offer:

Salary: $630 - $750 monthly

• Paid in USD.
• Company laptop.

Please submit your CV in English.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saddleloop.