Desktop Support Engineer

About RWF Business Technology

We support about 60 local businesses, most within 30 minutes of the office. Started by a former school district network admin in 2013, the business has grown almost entirely through referrals. After-hours on-call comes around every fourth week.

What this job is

We're looking for a Desktop Support Engineer to join our team. This is a remote role. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in India. We have no office requirement. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll work on

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Escalate network, server and application problems to the right team with clear notes.
• Track hardware inventory and warranty status in the asset system.

What you bring

• 3+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's licence and reliable transportation for travel between sites.

Preferred qualifications

• Meraki or Ubiquiti networking gear.

What you get

Compensation: ₹6,50,000-₹7,00,000 pa

• Overtime pay.

Please submit your CV in English.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RWF Business Technology.