Desktop Support Engineer - Remote

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Laptops are MacBook Pros, and you pick your own editor.

Overview

We are adding a Desktop Support Engineer - Remote to our End User Services team. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need some overlap with Australian Eastern time in the mornings. Clear written English is a must, as the team works across time zones.

Responsibilities

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Escalate network, server and application problems to the right team with clear notes
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Write and update knowledge base articles for common problems

Qualifications

• 2+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience

Preferred qualifications

• ITIL 4 Foundation
• Meraki or Ubiquiti networking gear

Salary: ₹13,50,000-₹17,00,000 per annum

Why work with us

• Annual team retreat
• Home office setup budget
• Annual learning budget
• Monthly internet allowance
• Paid sick days

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillwork Pty Ltd.