Desktop Support Engineer, Remote

About us:

Regional vice presidents oversee clusters of branches in Dhaka Division and neighboring markets. We started in 1970 and have grown to about 1,800 people. Bullpen seating, plenty of noise, and a whiteboard of open orders.

We're looking for a Desktop Support Engineer, Remote to join our team. This is a remote role. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in Bangladesh.

In this role you will:

Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Install and update approved software and remove anything unlicensed.

About you:

3+ years of help desk or desktop support experience. Experience with Active Directory user and group management. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Pay and benefits:

Rate: BDT 36,000 - BDT 49,000 pcm

Medical insurance. Provident fund. Paid leave. Overtime pay. Two bonuses a year. Life insurance.

Only shortlisted candidates will be contacted.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purba Recruiting Ltd..