Desktop Support Engineer - Remote

Offices in Dallas and more than 20 other cities share a national tax and technical resources team. Clients range from family-owned businesses to companies with several billion in revenue.

Overview:

Looking for a Desktop Support Engineer - Remote who wants to stay somewhere for a while. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Your responsibilities:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date
• Install and update approved software and remove anything unlicensed

Required qualifications:

• 2+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management

Preferred qualifications:

• ITIL 4 Foundation
• Intune, Jamf or SCCM/MECM
• Basic PowerShell scripting

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Salary: $60,000 - $82,000 per year

What we offer:

• Annual rate review
• Monthly payments via wire transfer or Wise

Applications close when we find the right person, so get in early.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Allen Tax Services.