Desktop Support Engineer

About the company:

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Founded in 1979, we now have 2,000 employees.

The role:

The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. Contract role, full-time hours, paid in USD at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. A stable internet connection and a backup power option are required.

Main duties:

• Connect remote users to VPN and troubleshoot access issues.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

What you'll need:

• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.
• Customer service skills and patience with non-technical users.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Why work with us:

Salary range: $670-$820 per month

• Paid time off.
• Monthly internet allowance.
• Monthly payments via wire transfer or Wise.

We are reviewing applications as they arrive, so apply early.

We may close the role early, so do not wait too long to apply.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairieside Corp..