Desktop Support Engineer

As a charter network of 25 schools, the organisation runs campuses in several cities.

THE POSITION

The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. Our team is spread across 11 countries. Headquarters is in New York City. This is a full-time remote role. We use an employer of record in South Korea, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Eastern time.

RESPONSIBILITIES

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.

WHAT YOU NEED

• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.

NICE TO HAVE

• ITIL 4 Foundation.
• Basic PowerShell scripting.
• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

WHAT WE OFFER

• Health insurance through our employer-of-record partner.
• Annual learning budget.
• 20 days paid time off.
• Public holidays observed per your country.
• Wellness allowance.

Candidates must be eligible to work in South Korea.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Unified School District LLC.