Desktop Support Engineer

Corporate functions, including digital product and ad operations, are based in Berlin. Streaming, podcasts and newsletters reach millions of people each month. We started in 1907 and have grown to about 13,000 people.

Overview

Orchardstack is hiring a Desktop Support Engineer to work remotely from India. Our IT team closes around 600 tickets a month and needs one more person on the desk. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 to 15:00 CET.

Responsibilities

• Install and update approved software and remove anything unlicensed
• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date

What you need

• 3+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Nice to have

• ITIL 4 Foundation
• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification
• Intune, Jamf or SCCM/MECM

Compensation: $1,500-$1,800 monthly

What we offer

• Paid in USD
• Flexible hours
• Monthly payments via wire transfer or Wise

Candidates must be eligible to work in India.

Include your expected salary and earliest start date with your application.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardstack GmbH.