Desktop Support Engineer

About us

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Started by a former school district network admin in 2020, the business has grown almost entirely through referrals.

About the role

This is a backfill for a team member who moved to another team. The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. Remote within India. The team meets in Mumbai once a quarter, travel covered. You need a reliable internet connection and somewhere quiet to work.

Day to day

• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Write and update knowledge base articles for common problems.
• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

About you

• 2-4 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred qualifications

• Meraki or Ubiquiti networking gear.

What we offer

Pay: ₹6,50,000 - ₹7,00,000 pa

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• ESOPs.
• Overtime pay.
• Internet reimbursement.

We are reviewing applications as they arrive, so apply early.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mumbai Data Systems Pvt Ltd.