Desktop Support Engineer

About MM Learn:

Most courses are built in Articulate Storyline and Rise, with video produced in-house. The platform hosts certification programs for several professional associations.

Our team is growing and we are hiring a Desktop Support Engineer. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in India. We have no office requirement.

What you'll do:

• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system
• Install and update approved software and remove anything unlicensed
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date

You'll need:

• 3-5 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Weekdays, 7:00 AM to 3:30 PM

What you get:

Salary: ₹6,00,000-₹7,00,000 per year

• Overtime pay

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MM Learn.