Desktop Support Engineer

As Desktop Support Engineer at Madrid IT, you'll handle day-to-day IT requests for about 250 employees across two offices. This role is fully remote within Spain. You will need a reliable internet connection and a quiet place to work.

Essential duties and responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Write and update knowledge base articles for common problems
• Escalate network, server and application problems to the right team with clear notes
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

What we're looking for:

• 3+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's licence and reliable transportation for travel between sites

Bonus points:

• Network+ or Microsoft MD-102 certification
• ITIL 4 Foundation

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Why work with us:

Salary range: €19,500 - €25,000 a year

• Private health insurance
• Flexible remuneration plan
• Remote work allowance
• Training budget

Company overview:

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. After-hours on-call comes around every fourth week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Madrid IT S.L..