Desktop Support Engineer

From the Durham office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Based in Durham, Lorimer Managed Services also runs a small colocation rack for clients who want local backups. Lunch is usually whatever is closest to the client site.

The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. We are headquartered in Durham and have been hiring remotely since 2020. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 9:00 AM to 1:00 PM US Eastern. Good written English matters here, since most updates are written.

Main duties:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Connect remote users to VPN and troubleshoot access issues.
• Keep ticket notes and time entries up to date.
• Escalate network, server and application problems to the right team with clear notes.

You'll need:

• 2-4 years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Pay and benefits:

Salary: $1,150 - $1,400 per month

• Flexible hours.
• Long-term engagement.
• Paid in USD.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lorimer Managed Services.