Desktop Support Engineer

Quality audits are scored on a tablet app after every inspection. Integrated facility management contracts cover cleaning, maintenance and building engineering under one agreement. Founded in 1982, we now have 3,600 employees.

The role:

This position supports our Jakarta office in person, with occasional travel to smaller sites. The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems.

Essential duties and responsibilities:

• Escalate network, server and application problems to the right team with clear notes.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.

Minimum qualifications:

• 3+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

What you get:

• Medical and dental coverage.
• Annual leave.
• Overtime pay.
• Transport allowance.
• Group insurance.
• Meal allowance.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lesmana Cleaning Service.