Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: Auckland

Salary: $26.00-$31.50 per hour

Hours: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Contract: Permanent, full-time

Healthcare construction, including occupied hospital renovations with infection control, is a specialty. Weather shuts down outdoor work a few days a year.

The position:

We want someone who stays calm with frustrated users and keeps good notes in the ticket. This position is on site in Auckland.

Day to day:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Keep ticket notes and time entries up to date.

Skills and experience:

• 2-4 years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.

Compensation and benefits:

• KiwiSaver contributions.
• Five weeks annual leave after the first year.
• Employee assistance programme.

Applications close when we find the right person.

You must have the right to work in New Zealand.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kumar & Sons Homes.