Desktop Support Engineer

About the job

Who we are

As a charter network of 25 schools, the organisation runs campuses in several cities.

We need a Desktop Support Engineer. This is a contract position based in Braga, Braga. Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. We want someone who stays calm with frustrated users and keeps good notes in the ticket. We work hybrid out of Braga, usually three days in, two days remote.

Main duties

Write and update knowledge base articles for common problems. Install and update approved software and remove anything unlicensed. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

What we're looking for

3+ years of help desk or desktop support experience. CompTIA A+ certification or equivalent hands-on experience. Familiarity with Microsoft 365 admin tasks.

Also helpful

Meraki or Ubiquiti networking gear. Network+ or Microsoft MD-102 certification. Basic PowerShell scripting.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Pay and benefits

Rate: €930 - €1,250 monthly

Training budget. Flexible start and finish times.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Instituto Educacional Braga Lda..