Desktop Support Engineer

About the company:

Expedited and white-glove shipments are handled by a dedicated desk. Customers use our TMS for quoting, tracking and invoicing. Founded in 2013, we now have 160 employees.

Harborside Supply Chain is looking for a Desktop Support Engineer to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time.

Duties:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Connect remote users to VPN and troubleshoot access issues.
• Keep ticket notes and time entries up to date.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Escalate network, server and application problems to the right team with clear notes.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Install and update approved software and remove anything unlicensed.

Skills and experience:

• 3-5 years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.

Pay and benefits:

• Paid in USD.
• Paid time off.

Candidates must be eligible to work in India.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborside Supply Chain LLC.