Desktop Support Engineer

Most of our work is residential service and replacement, with some light commercial. We install and service furnaces, heat pumps, rooftop units and ductless systems for homes and businesses. Busy season for HVAC is July and January, so expect overtime.

Position summary:

As Desktop Support Engineer at Gravelreach Plumbing, you'll handle day-to-day IT requests for about 250 employees across two offices. Fully remote. You can work from anywhere in India. You need a reliable internet connection and somewhere quiet to work.

Responsibilities:

• Escalate network, server and application problems to the right team with clear notes.
• Track hardware inventory and warranty status in the asset system.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Required qualifications:

• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's licence and reliable transportation for travel between sites.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Why work with us:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.
• Internet reimbursement.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gravelreach Plumbing.