Desktop Support Engineer

About the role

We are creating this position because the workload has grown. Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. Remote within India. The team meets in Ahmedabad once a quarter, travel covered.

Duties

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Connect remote users to VPN and troubleshoot access issues.
• Escalate network, server and application problems to the right team with clear notes.

Skills and experience

• 3+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Perks and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Gratuity.
• Meal coupons.
• Group term life insurance.

About the company

We employ 290 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Ahmedabad and five other cities support agents and policyholders.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gill Insurance Group Pvt Ltd.