Desktop Support Engineer

About Gablestead

Cable splicing, OTDR testing and directional boring are all done by in-house crews. Gablestead provides fiber internet, voice and TV service to homes and businesses in rural New York. Our longest-tenured lineman has been here 31 years.

What this job is

This is a new position created as the team has grown over the last year. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. Our headquarters is in New York City, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. You get a company laptop and a headset before you start.

What you'll do

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Requirements

• 3-5 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Familiarity with Microsoft 365 admin tasks.
• Customer service skills and patience with non-technical users.

Preferred

• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.

Perks and benefits

Pay: ₹11,00,000 - ₹15,00,000 per year

• Stock options.
• Public holidays observed per your country.
• Annual salary review.
• Paid parental leave.
• Paid sick days.
• Equity.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gablestead.