Desktop Support Engineer

Who we are

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Certification exams are paid for, and passing one comes with a raise.

What this job is

Fortress Computer Services is hiring a Desktop Support Engineer for our Sliema location. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This is an in-person role at our Sliema location.

What you'll do

• Write and update knowledge base articles for common problems
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

About you

• 2-4 years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's licence and reliable transportation for travel between sites

Nice to have

• Experience supporting healthcare, legal or manufacturing environments
• Intune, Jamf or SCCM/MECM

Perks and benefits

• Meal vouchers
• Private health insurance
• Stock options
• Paid training
• Flexible remuneration plan

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fortress Computer Services Ltd.