Desktop Support Engineer

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 1993. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. Tickets live in ConnectWise and everyone logs time to the quarter hour.

We are adding headcount to this team, so this is a new seat. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. This position is on site in Rio de Janeiro.

Essential duties and responsibilities

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Fix printers, docking stations, monitors and conference room AV equipment
• Escalate network, server and application problems to the right team with clear notes

What we're looking for

• 3+ years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

What we offer

• Private health insurance
• 13th-month bonus
• Transport provided
• Meal vouchers

We review applications as they come in.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FN Networks.