Desktop Support Engineer

Overview

We're looking for a Desktop Support Engineer to join our team in Bengaluru. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. The work is on site and cannot be done remotely.

What you'll do

• Write and update knowledge base articles for common problems.
• Track hardware inventory and warranty status in the asset system.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

What we're looking for

• 3+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.

Pluses

• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

What you get

Pay: ₹7,00,000 to ₹8,50,000 per annum

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.
• Gratuity.

About us

EB Managed Services is a managed services provider with 490 employees, supporting more than 1,500 client organisations across India.

Applications are reviewed on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EB Managed Services.