Desktop Support Engineer

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

Position summary

This is a newly created position. As Desktop Support Engineer at Corvane, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across India.

What you'll do

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Connect remote users to VPN and troubleshoot access issues.

Qualifications

• 2-4 years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.
• Valid driver's licence and reliable transportation for travel between sites.

Nice to have

• Meraki or Ubiquiti networking gear.
• Experience supporting healthcare, legal or manufacturing environments.
• ITIL 4 Foundation.
• Basic PowerShell scripting.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Pay: ₹7,00,000 - ₹8,50,000 per annum

What we offer

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Pvt Ltd.