Desktop Support Engineer

We support about 60 local businesses, most within 30 minutes of the office. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Tickets live in ConnectWise and everyone logs time to the quarter hour.

We are adding headcount to this team, so this is a new seat. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within Bangladesh. Please make sure you have dependable internet and backup power.

What you'll be doing

• Escalate network, server and application problems to the right team with clear notes
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Who you are

• 2-4 years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's licence and reliable transportation for travel between sites

Perks and benefits

• Provident fund
• Paid leave
• Two bonuses a year
• Medical insurance
• Overtime pay

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedargate Technology Group.