Desktop Support Engineer

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 1993, we now have 90 employees.

Overview

We are adding headcount to this team, so this is a new seat. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in France. Please make sure you have a quiet place to work and a solid internet connection.

Day to day

• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Escalate network, server and application problems to the right team with clear notes
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

About you

• 2-4 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Benefits

Salary range: €150-€175 a day

• Overtime paid
• Remote work allowance

We will only contact shortlisted applicants.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blanchard Cloud.