Desktop Support Engineer

Our service division runs more than 300 technicians across Capital District. We install HVAC, plumbing, process piping and electrical systems in hospitals, data centres and manufacturing plants. We started in 1961 and have grown to about 270 people. Tools are provided, though most techs bring their own hand tools.

About the role

Bermúdez Plomería is hiring a Desktop Support Engineer for our Bogotá location. Our IT team closes around 600 tickets a month and needs one more person on the desk. This is an in-person role at our Bogotá location.

Duties

• Write and update knowledge base articles for common problems.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Minimum qualifications

• 2+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.

Preferred qualifications

• ITIL 4 Foundation.
• Meraki or Ubiquiti networking gear.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay and benefits

• Flexible schedule.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bermúdez Plomería S.A.S..