Desktop Support Engineer

About us

Every tech does a bit of everything, from printer jams to firewall rules. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Company vehicles are provided for techs who drive to client sites.

About the role

This is a new position created as the team has grown over the last year. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across India. You will need a stable internet connection and a backup power source (UPS or inverter).

In your first few months you will

• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

Requirements

• 2+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Valid driver's licence and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users

Desirable

• Intune, Jamf or SCCM/MECM

Why work with us

Rate: ₹6-7 LPA

• Gratuity
• Provident fund
• ESOPs

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BCB Computer Services Pvt Ltd.