Desktop Support Engineer

The company:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. We support about 60 local businesses, most within 30 minutes of the office. We started in 2017 and have grown to about 45 people.

Bagmati Technology Group is hiring a Desktop Support Engineer to work remotely from Nepal. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Fully remote. You can work from anywhere in Nepal.

Key responsibilities:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Install and update approved software and remove anything unlicensed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system

Qualifications:

• 3+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Valid driver's licence and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred

Desirable:

• Basic PowerShell scripting
• ITIL 4 Foundation
• Meraki or Ubiquiti networking gear

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay and benefits:

• Social Security Fund contribution
• Dashain bonus
• Company laptop
• Medical insurance
• Internet allowance

If you are shortlisted, we will reach out to set up a first call.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bagmati Technology Group.