Desktop Support Engineer

About Arborpath IT

Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Lunch is usually whatever is closest to the client site.

About the role

Arborpath IT has an opening for a Desktop Support Engineer. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The company is based in Melbourne, Australia. We are a distributed team spread across a few time zones. This is a long-term contractor role, paid monthly in USD. Core hours overlap with Sydney business hours until mid-afternoon.

What you'll do

Keep ticket notes and time entries up to date. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Write and update knowledge base articles for common problems.

What you bring

3+ years of help desk or desktop support experience. Familiarity with Microsoft 365 admin tasks. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Experience with Active Directory user and group management.

Also helpful

Basic PowerShell scripting. Intune, Jamf or SCCM/MECM.

Why work with us

PKR 175,000 - PKR 220,000 per month

Monthly internet allowance. Annual rate review. Company laptop.

Candidates must be eligible to work in Pakistan.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arborpath IT.