Desktop Support Engineer

We work with Fortune 500 companies, federal agencies and large health systems. Our practices cover strategy, operations, technology implementation, risk and human capital. We started in 1928 and have grown to about 1,300 people.

About the role

Alderwise has an opening for a Desktop Support Engineer. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. This role is fully remote within Luxembourg.

Essential duties and responsibilities

• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes

Required qualifications

• 3+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• CompTIA A+ certification or equivalent hands-on experience
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Nice to have

• ITIL 4 Foundation
• Basic PowerShell scripting
• Meraki or Ubiquiti networking gear

Salary range: €37,000-€48,000 per year

What we offer

• Pension scheme
• 8% holiday allowance
• 13th month salary
• Overtime allowance
• 30% ruling for eligible candidates
• Travel allowance

Candidates must be eligible to work in Luxembourg.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alderwise S.A..