Design Researcher

More than 980 employees work on the product, from search ranking to fraud detection. White Apps operates consumer websites and apps used by tens of millions of people each month. Core hours are 10 to 3, and the rest of the day is flexible.

The role

The Design Researcher plans and runs research that shapes what our product teams build next. Remote, open to candidates across Canada. Normal working hours, Monday to Friday.

What you'll do

• Plan research studies with clear questions, methods and timelines.
• Measure usability with SUS, task success rates and time on task.
• Design and analyze surveys in Qualtrics or SurveyMonkey.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Write screeners and recruit participants through User Interviews, Respondent or customer lists.
• Maintain a research repository so past work is easy to find.
• Build personas, task models and workflow maps grounded in data.

Required qualifications

• 2-4 years of UX or user research experience in a product setting.
• Hands-on experience with a range of qualitative and quantitative methods.
• Comfort presenting to senior stakeholders.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Basic statistics for survey analysis and sample sizes.
• Portfolio or case studies showing how research changed product decisions.

Preferred qualifications

• Research in healthcare, financial services or other regulated domains.
• Prior work in a design or product role.
• Diary studies and longitudinal research.

Rate: $109,000 - $134,000/year

What you get

• Extended health and dental benefits.
• Group RRSP with employer matching.
• Paid vacation.

We are not working with agencies on this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at White Apps.