Design Researcher

About us:

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Laptops are MacBook Pros, and you pick your own editor.

About the role:

Our team is growing and we are hiring a Design Researcher. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. Remote, open to candidates across the US. Most of our work is async, and meetings are kept short. We talk mostly in Slack and hop on quick calls when something needs discussing.

In your first few months you will:

• Design and analyze surveys in Qualtrics or SurveyMonkey
• Handle participant consent, incentives and data privacy
• Coach designers and PMs to run their own lightweight research
• Plan research studies with clear questions, methods and timelines
• Measure usability with SUS, task success rates and time on task
• Write screeners and recruit participants through User Interviews, Respondent or customer lists

About you:

• 2+ years of UX or user research experience in a product setting
• Ability to write clear research plans and reports
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting

Benefits:

The salary range for this role is $159,000-$188,000 annually. This range reflects base salary only.

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Profit sharing

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Great Lakes Cloud.