Customer Success Team Lead

About us

Small accounting firms in England use our engagement letter and e-signature tool, and most heard about us from a colleague. Our product started as a side project in 2020 and now has a few hundred paying customers, mostly in England.

The role

You will be the customer's main contact after the sale and their voice inside Siskin Digital. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Our headquarters is in Manchester, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. Working hours overlap with UK business hours. A stable internet connection and a backup power option are required.

What you'll work on

• Own a portfolio of 30 to 50 accounts and their overall health.
• Run quarterly business reviews with customer stakeholders.
• Document every customer touch in Salesforce.
• Report monthly on churn risk and saves.
• Coordinate with support on open tickets for your accounts.
• Flag expansion opportunities to the account executive or account manager.
• Escalate product bugs and feature requests through Jira with clear context.

Requirements

• Experience managing renewals or retention targets.
• Able to learn a technical product and explain it in plain terms.
• Organised across many accounts at once.

Nice to have

• Experience with usage-based pricing.
• Prior implementation or onboarding role.

Benefits

Salary range: PKR 400,000 to PKR 490,000 a month

• Company laptop.
• Stock options.
• Paid parental leave.
• Public holidays observed per your country.
• Performance bonus.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Siskin Digital.