Customer Success Team Lead (Remote)

Who we are

Based in St. Paul, Southland Managed Services also runs a small colocation rack for clients who want local backups.

You will be the customer's main contact after the sale and their voice inside Southland Managed Services. Fully remote. You can work from anywhere in the US. Standard office hours, Monday to Friday, with flexibility around them. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

• Build success plans with measurable goals for each account
• Lead kickoff calls and onboarding plans with new customers
• Create help center articles when the same question keeps coming up
• Drive renewals alongside the commercial team, starting 120 days out
• Own a portfolio of 30 to 50 accounts and their overall health
• Flag expansion opportunities to the account executive or account manager

What you'll need

• 7+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Working knowledge of Salesforce
• Organized across many accounts at once
• Travel up to 15%

Why work with us

Pay range: $127,000 to $152,000/year. Final offer will depend on experience.

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Vision insurance
• Gym membership reimbursement

Southland Managed Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southland Managed Services.