Customer Success Team Lead, Remote

Product, engineering and support teams work out of offices in Los Angeles, California and two nearshore delivery centers. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Laptops are MacBook Pros, and you pick your own editor.

Position summary

The Customer Success Team Lead, Remote owns post-sale relationships for a book of software customers, from onboarding through renewal. You will be the customer's main contact after the sale and their voice inside Meadowhurst Labs.

Duties

• Own a portfolio of 30 to 50 accounts and their overall health
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out
• Flag expansion opportunities to the account executive or account manager
• Document every customer touch in Salesforce
• Escalate product bugs and feature requests through Jira with clear context
• Run quarterly business reviews with customer stakeholders

Required qualifications

• 8-10 years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Comfortable presenting to directors and VPs
• Able to learn a technical product and explain it in plain terms
• Bachelor's degree or equivalent experience
• Organized across many accounts at once

Preferred

• Prior implementation or onboarding role
• Background in healthcare, logistics or financial services customers
• Experience with usage-based pricing

Salary range: $195,000 - $230,000 per year

What we offer

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid time off
• Tuition reimbursement
• Referral program

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Meadowhurst Labs.