Customer Success Team Lead, Remote

Looking for a Customer Success Team Lead, Remote who wants to stay somewhere for a while. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, open to candidates across India. Few meetings, lots of written updates. Please make sure you have dependable internet and backup power.

Duties:

• Report monthly on churn risk and saves
• Create help centre articles when the same question keeps coming up
• Lead kickoff calls and onboarding plans with new customers
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out
• Build success plans with measurable goals for each account

Qualifications:

• 8+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Calm under pressure when a customer is angry
• Able to learn a technical product and explain it in plain terms
• Travel up to 15%

What we offer:

Compensation: ₹14,00,000 - ₹16,00,000 per annum

• Health insurance for you and your family
• Learning budget
• Gratuity
• Provident fund
• Paid leave
• Flexible hours
• Internet reimbursement

About the company:

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Small accounting firms in Telangana use our engagement letter and e-signature tool, and most heard about us from a colleague.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lodgeport.