Customer Success Team Lead

Reading Digital employs 820 people across engineering hubs in Reading and three other locations, building ERP software for mid-market manufacturers.

The role:

You will be the customer's main contact after the sale and their voice inside Reading Digital. Employment is through our payroll partner in Nepal. Salary is paid monthly in Nepalese rupees. You will need to be available during UK office hours, at least until 3:00 PM GMT. Reliable internet and a power backup are a must.

Your responsibilities:

• Run quarterly business reviews with customer stakeholders.
• Coordinate with support on open tickets for your accounts.
• Report monthly on churn risk and saves.
• Document every customer touch in Salesforce.
• Recruit happy customers for references and case studies.

Required qualifications:

• 8+ years in customer success, account management or implementation at a SaaS company.
• Organised across many accounts at once.
• Bachelor's degree or equivalent experience.
• Calm under pressure when a customer is angry.
• Able to learn a technical product and explain it in plain terms.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Perks and benefits:

• Paid sick days.
• 20 days paid time off.
• Monthly internet allowance.
• Co-working space stipend.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Reading Digital.