Customer Success Team Lead

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts.

THE POSITION

The Customer Success Team Lead owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote position. Most of the team is in New York City, but nobody is required to come in. Few meetings, lots of written updates. Day-to-day communication is in Slack and Google Meet.

RESPONSIBILITIES

• Document every customer touch in Salesforce.
• Report monthly on churn risk and saves.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Build success plans with measurable goals for each account.
• Recruit happy customers for references and case studies.

WHAT YOU NEED

• 7+ years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Experience managing renewals or retention targets.
• Comfortable presenting to directors and VPs.
• Organized across many accounts at once.

Pay range: $77.00 - $85.50 per hour. Final offer will depend on experience.

PERKS AND BENEFITS

• Flexible schedule.

No agencies or third-party recruiters, please.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kestrelscale LLC.