Customer Success Team Lead

Collision centers and a regional reconditioning facility serve the whole group. Training programs move techs and salespeople into management roles.

We are creating this position because the workload has grown. Success in this role is measured on gross retention, product adoption and account health scores. Remote position. Most of the team is in New York City, but nobody is required to come in. Flexible hours with a daily team call in the morning. You need a reliable internet connection and somewhere quiet to work.

Key responsibilities

• Coordinate with support on open tickets for your accounts.
• Flag expansion opportunities to the account executive or account manager.
• Build success plans with measurable goals for each account.
• Lead kickoff calls and onboarding plans with new customers.
• Document every customer touch in Salesforce.

Who you are

• 8+ years in customer success, account management or implementation at a SaaS company.
• Experience managing renewals or retention targets.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Able to learn a technical product and explain it in plain terms.

Benefits

The base pay range for this position is $132,000 - $180,000 per year. Actual pay depends on experience, skills and location.

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid holidays.
• Gym membership reimbursement.
• Profit sharing.
• Cell phone reimbursement.

Inletreach Motors is an Equal Opportunity Employer, including disability and protected veteran status.

A resume is enough to apply. Cover letters are optional.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Inletreach Motors.