Customer Success Team Lead

Quality, regulatory and pharmacovigilance groups work across every site. Granitekeep Therapeutics is a global biopharmaceutical company with medicines approved in more than 60 countries.

The position

The Customer Success Team Lead owns post-sale relationships for a book of software customers, from onboarding through renewal. This role is remote. You need a reliable internet connection and somewhere quiet to work.

Responsibilities

Document every customer touch in Salesforce. Recruit happy customers for references and case studies. Build success plans with measurable goals for each account. Create help centre articles when the same question keeps coming up. Escalate product bugs and feature requests through Jira with clear context.

Minimum qualifications

Calm under pressure when a customer is angry. Familiar with Gainsight, ChurnZero, Totango or a similar CS platform. Travel up to 15%. Able to learn a technical product and explain it in plain terms. Bachelor's degree or equivalent experience. Working knowledge of Salesforce. Organised across many accounts at once.

Preferred qualifications

Background in healthcare, logistics or financial services customers. Certified Customer Success Manager (CCSM) or similar.

Rate: S$8,900 - S$11,000 a month

Compensation and benefits

Medical and dental coverage. 18 days annual leave. Group insurance. Flexible benefits. Annual wage supplement (13th month).

We are reviewing applications as they arrive, so apply early.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Granitekeep Therapeutics.