Customer Success Team Lead

A bit about us:

Built in Los Angeles, our document management tool is used by county clerks, title companies and small law offices. Founded in 2005, the business writes the billing, metering and customer portal software that small water and electric utilities run on. Founded in 2005, we now have 130 employees.

About the role:

Furrowworth is hiring a CSM for the Mid-Market segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Our headquarters is in Los Angeles, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Czechia, with a local contract and salary paid in local currency. You will need at least 3 hours of overlap with US Pacific time.

Job duties:

• Build success plans with measurable goals for each account
• Report monthly on churn risk and saves
• Drive renewals alongside the commercial team, starting 120 days out
• Coordinate with support on open tickets for your accounts
• Escalate product bugs and feature requests through Jira with clear context

Who you are:

• 8+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets
• Calm under pressure when a customer is angry

Why work with us:

Salary range: CZK 79,000 - CZK 100,000/month

• Flexible hours
• Public holidays observed per your country
• Health insurance through our employer-of-record partner
• Wellness allowance

We may close this posting early once we have enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Furrowworth.