Customer Success Team Lead

About the job

A bit about us

Product, engineering and support teams work out of offices in Linköping, Östergötland County and two nearshore delivery centres. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

We are creating this position because the workload has grown. The Customer Success Team Lead owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote, open to candidates across Sweden. We keep meetings to a minimum and work mostly async.

What you'll be doing

Coordinate with support on open tickets for your accounts.
Own a portfolio of 30 to 50 accounts and their overall health.
Lead kickoff calls and onboarding plans with new customers.
Monitor usage and health scores in Gainsight and act on red flags.
Escalate product bugs and feature requests through Jira with clear context.

Qualifications

8-10 years in customer success, account management or implementation at a SaaS company.
Calm under pressure when a customer is angry.
Organised across many accounts at once.

What you get

Private health insurance.
Occupational pension.
Five weeks of annual leave.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Cloud AB.