Customer Success Team Lead

This is a newly created position. You will be the customer's main contact after the sale and their voice inside Baybeam. Baybeam is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Hybrid. You will need to be in Brownsville at least two days per week.

What you'll do

• Train new users and admins over Zoom and in person
• Build success plans with measurable goals for each account
• Report monthly on churn risk and saves
• Lead kickoff calls and onboarding plans with new customers
• Document every customer touch in Salesforce
• Coordinate with support on open tickets for your accounts
• Monitor usage and health scores in Gainsight and act on red flags

Qualifications

• Working knowledge of Salesforce
• Organized across many accounts at once
• Bachelor's degree or equivalent experience

Preferred qualifications

• SQL or Looker for pulling your own account data
• Certified Customer Success Manager (CCSM) or similar
• Zendesk or Intercom experience

What you get

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• 11 paid holidays

About us

Founded in 1997, the business writes the billing, metering and customer portal software that small water and electric utilities run on.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Baybeam LLC.