Customer Success Associate

About us:

Customers who call us usually reach someone who wrote the code they are asking about.

The role:

You will be the customer's main contact after the sale and their voice inside Vetch Apps. Vetch Apps is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours are 10:00 to 15:00 CET.

What you'll do:

• Drive renewals alongside the commercial team, starting 120 days out
• Run quarterly business reviews with customer stakeholders
• Create help centre articles when the same question keeps coming up
• Recruit happy customers for references and case studies

What you bring:

• 1-2 years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Bachelor's degree or equivalent experience
• Comfortable presenting to directors and VPs
• Calm under pressure when a customer is angry

Nice to have:

• Certified Customer Success Manager (CCSM) or similar
• Zendesk or Intercom experience
• SQL or Looker for pulling your own account data

Pay and benefits:

Salary range: ₹13,00,000 - ₹14,50,000 pa

• Two weeks of paid leave at year end
• Annual salary review
• Paid sick days
• Public holidays observed per your country
• Monthly internet allowance

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vetch Apps sp. z o.o..