Customer Success Associate

About the company:

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Treasure Coast Computer Services is a managed services provider with 510 employees, supporting more than 1,500 client organizations across the US.

Role overview:

Treasure Coast Computer Services is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties:

• Recruit happy customers for references and case studies
• Document every customer touch in Salesforce
• Build success plans with measurable goals for each account
• Run quarterly business reviews with customer stakeholders
• Coordinate with support on open tickets for your accounts

Minimum qualifications:

• 0-2 years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Able to learn a technical product and explain it in plain terms

Why work with us:

Expected salary range: $70,000 to $81,000 annually, plus bonus eligibility.

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 12 weeks of paid parental leave
• Employee discount
• Flexible schedule

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Computer Services, LLC.