Customer Success Associate

Who we are:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We keep recurring meetings to Tuesdays and Thursdays where we can.

The role:

This is a newly created position. Success in this role is measured on gross retention, product adoption and account health scores. Remote within Poland. The team meets in Łódź once a quarter, travel covered. You can set your own hours around a daily morning check-in. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities:

• Monitor usage and health scores in Gainsight and act on red flags.
• Recruit happy customers for references and case studies.
• Document every customer touch in Salesforce.
• Flag expansion opportunities to the account executive or account manager.

Who you are:

• 1-2 years in customer success, account management or implementation at a SaaS company.
• Organised across many accounts at once.
• Able to learn a technical product and explain it in plain terms.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Working knowledge of Salesforce.

Pay and benefits:

• Private medical care.
• Meal vouchers.
• Remote work allowance.
• Life insurance.
• Multisport card.

We are reviewing applications as they arrive, so apply early.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel Labs s.c..