Customer Success Associate

About us

Headquartered in Jaipur since 1987, the company now sells in 40 countries and supports customers in 11 languages. Product, engineering and support teams work out of offices in Jaipur, Rajasthan and two nearshore delivery centres.

Singh Labs has an opening for a Customer Success Associate. Success in this role is measured on gross retention, product adoption and account health scores. Remote position. Most of the team is in Jaipur, but nobody is required to come in. Normal working hours, Monday to Friday.

Responsibilities

• Build success plans with measurable goals for each account
• Recruit happy customers for references and case studies
• Document every customer touch in Salesforce
• Create help centre articles when the same question keeps coming up
• Lead kickoff calls and onboarding plans with new customers

Qualifications

• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce

What you get

Rate: ₹7,50,000 - ₹9,50,000 per year

• Health insurance for you and your family
• Provident fund
• Paid leave

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Singh Labs.