Customer Success Associate - Remote

We do penetration testing, red team engagements and web application assessments for banks, hospitals and SaaS companies.

Overview

We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Campbell Cybersecurity is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

• Flag expansion opportunities to the account executive or account manager.
• Drive renewals alongside the commercial team, starting 120 days out.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Coordinate with support on open tickets for your accounts.
• Monitor usage and health scores in Gainsight and act on red flags.

Who you are

• 0-2 years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Working knowledge of Salesforce.
• Travel up to 15%.
• Comfortable presenting to directors and VPs.

Perks and benefits

Salary range: $68,000 - $90,000 per year

• Health insurance.
• 401(k) with 4% match.
• Paid time off.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Campbell Cybersecurity.